Location: Daytona Beach, FL

Employee Type: Full Time

Industry: Non-profit

Job Type: Operations & Human Resources

Reports to: CEO

Education: 4-year degree in related field; Masters preferred

Experience: Minimum 5 years in related field or Museum/nonprofit leadership; specific experience in operations and human resources

Exempt Status: Exempt

Position Summary:

The Chief Operations Officer is a key executive member of the leadership team responsible for overseeing museum operations and earned income programs. Focus on return on investment, key metrics and consistent growth are central to the role. The COO oversees, manages and reports on guest relations and admissions; gift shop food/beverage/retail; facility rentals, educational programs, and human resources functions. The COO provides enhanced levels of leadership, strategic direction, professionalism, accountability, and management to ensure the development and delivery of enticing, competitive and profitable business units in the Museum. The COO works closely with the CFO to remain on budget and focused on achieving revenue goals and works closely with the CEO to attain Strategic Plan goals.

Principle Responsibilities:

Leadership: 

• Provide leadership and direction for all operational functions including human resources, guest services, education, rentals, events, bars, and gift shop.
• Attain revenue goals related to all earned income departments under the purview of the COO.
• Proactively build collaborative partnerships/working teams between departments to ensure cross-marketing and cohesive programming that adds value to membership, admissions, and ticketed programs.
• Working with the CEO, coordinate the execution and continued development for the five-year strategic plan.
• Work closely with the CEO and Leadership Team to develop plans for the transition and opening of the new facilities and all associated programmatic changes necessary to meet the revenue and staffing needs

Budget/Business Management:

• Manage the organization's operational budgets under the position’s purview, including preparing annual budgets, monitoring expenditures, and ensuring financial stability.
• Oversee the organization's risk management and compliance responsibilities, implementing policies and systems to ensure legal and ethical operations.
• Stay up to date with all museum business licenses and permits for all departments.
• Focus on hitting key revenue targets and metrics related to all earned income streams
• Oversee inventory management providing database reports for Cost Of Goods & inventory totals, as well as spoilage/damaged goods reports.
• Track key data points and metrics monthly on behalf of all areas of responsibility
• Ensure continued compliance with AAM Standards for Museums
• Work with the Chief Curator, Director of Facilities, and Director of Operations to update and maintain all relevant manuals for Security, Safety/Emergency Drills and the annual review of the Disaster Preparedness Plan.
• Responsible for department contract revisions, including, but not limited to, rental contracts, independent contractor agreements, and vendor contracts to ensure compliance with insurance; must be approved by CFO and CEO.
• Support the Director of Operations who oversees the team leading day to day admissions and ticketing operations, rentals and educational programs. Assisting with any needs for reports on daily deposits, customer service strategies, refunds, call fielding, membership applications and processing, database management for Altru/Blackbaud system.
• Lead ticketing and admission strategies, aligning with the Strategic Plan
• Oversee team handling Museum Marketplace (food/beverage/retail) and align with current exhibits and mission, resulting in increased spend per person to meet budget goals.
• Work closely with the Advancement & Communications department on membership strategies to increase revenue and participation

Staff/Volunteer Management:

• Oversee the recruitment, training, development, and performance management of staff, building a high-performing and motivated workforce.
• Promote a culture of continuous quality improvement, seeking ways to enhance efficiency and effectiveness; focus on change management as required.

Specific duties include:

• Plan and conduct new employee orientation & onboarding
• Support the CEO in selecting and organizing benefit and compensation packages
• Ensure compensation and benefits are in line with company policies and legislation
• Identify and manage training and development needs for employees
• Support annual salary review & compensation reports
• Oversee payroll and time keeping systems and implement efficiencies.
• Implement and monitor staff performance review system
• Handle employee complaints, grievances and disputes
• Administer employee discipline processes
• Conduct exit interviews
• Review and update employee rules & regulations via the Employee Handbook
• Organize and manage staff team & morale building
• Organize and run monthly all staff meetings.
• Creation and maintenance of job descriptions to ensure role clarity.
• Manage the volunteer management contract with Uncover VC (Volusia County) including regular check ins, annual budgeting, and general counsel as required ensuring the partnership thrives and supports the many needs of the organization.

Program Support:

• Ensure that operational functions effectively support the organization's programs and services, providing the necessary resources and infrastructure.
• Provide leadership and support for the Director of Operations responsible for overseeing the Rental/Events and Education Departments.
• Ensure financials are complete for month end, and program ROIs for evaluations are conducted
• Engaging the CEO and CFO, develop business plans in partnership with key reports to best leverage a return on investment and community engagement
• Conduct annual revisions of exclusive vendors, verifying insurance, workers comp and licenses on file and vendor agreements signed.

Educational Requirements:

• 4-year college degree in related field preferred; Masters preferred
• Minimum 7 years’ experience in successful operations management of complex organizations; non-profit/cultural experience is preferred
• SHRM-CP or SHRM SCP preferred
• General Skills & Requirements:
• Strong written and verbal communication skills
• Excellent time and project management skills
• Problem solving and conflict resolution skills
• Experience in creating and managing budgets
• Proficiency with ticketing/registration/donor databases, and software specific to human resources, finance, point of sale, and events.
• Current systems include: Blackbaud Altru for ticketing/registration/donor/gift shop, Rippling for HR, Sage Intacct for finance
• Attention to detail to ensure tasks are completed thoroughly and correctly
• Collaborative problem solving
• Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure while maintaining high morale
• Must be a gifted multi-tasker and builder
• Demonstrated success managing teams toward common goals through effective goal setting, delegating responsibilities, managing performance, and holding staff accountable for outcomes and timelines
• Strong finance background
• Reliability and discretion with sensitive information
• Key Characteristics
• Understand and articulate a commitment to and the values of MOAS
• Personal integrity and ethical principles
• Build/Collaborate with others and maintain sound working relationships
• Maintain confidentiality on all necessary matters
• Maintain a calm demeanor and resilience in the face of challenges
• Organizer, planner, analyst, problem solver, collaborator, communicator, teacher

Special Work Requirements

The position will is required to work some evenings and weekends based on organization demands. Schedule adjustments are offered to maintain a 40-hour work week as much as possible, but candidates should expect every week to vary depending on needs.

Direct Reports:

• Director of Operations
• Guest Services
• Rentals
• Education
• Children’s Museum
• Gift Shop Coordinator
• Volunteer VC Manager (contractor)
• Committees:
• C-Suite Leadership Team
• Senior Staff

Interested candidates must submit a cover letter outlining your qualifications and interest in the role; a resume; and three references to CEO Tabitha Schmidt at tabitha@moas.org. The position is open until filled with a potential start date in the first week of July.