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Altru FAQ / Website User Registration

The Cici & Hyatt Brown Museum of Art, Science & History (formerly MOAS) uses Altru as the system to manage online transactions for things such as ticket sales, program and event registrations, memberships, and donations. While we are excited about the upgrade to our database, we understand that it can be unfamiliar and present some challenges for users. Below are some answers to frequently asked questions. If your needs have not been addressed, please call the Museum at 386-255-0285, and we will connect with you as quickly as possible to help.

How do I register for a MOAS online account?

As a member of The Brown, you will need to register with The Brown's online system. You can register your account here. Your username needs to be the email address connected to your membership at The Brown. If you are not yet a member of The Brown, use the email to which you will want to receive your enrollment confirmations and program links. Next, select a secure and unique password and be sure not to share it with others.

Can I check out as a guest, or must I make an account?

You can check out as a guest. However, if you are a member of The Cici & Hyatt Brown Museum of Art, Science & History, an account would benefit you in that it will:

• Automatically fill in your personal information when checking out
• Automatically apply any discounts that you are eligible for as a member
• Permit members to sign up for member-only events or pre-sale events

Therefore, if you are a member of The Cici & Hyatt Brown Museum of Art, Science & History, we highly recommend that you create an account so that you can receive your benefits. We also recommend that you create your account prior to your first purchase and not during your first purchase.

How do I apply my membership discount?

As a member, you will need to sign in to your account to be able to apply your membership discount. Once you are on the program registration or ticket purchase page, click on “Sign In” in the upper right-hand corner to enter your email and self-selected password. If you have not already registered with The Brown's online system, you will need to click “Create an Account” and do that first (see above). You only need to register one time and then can “Sign In” on all subsequent transactions. When properly signed in, your email address will appear in the upper right-hand corner. You will see your member discount once you add a program or event to your cart. 

When do I get my membership discount?

After you have signed in to your account (see above), our system will recognize you as a member of The Cici & Hyatt Brown Museum of Art, Science & History (assuming your membership is current). Prices shown for tickets, programs, and events are all at the base price. Member discounts will be calculated and applied at the end of the transaction when you are ready to checkout. Please DO NOT checkout if your discounts are not calculated.

How do I know if I successfully signed up for a program or event?

You will receive a confirmation email shortly after completing the checkout process. If the confirmation does not arrive within a few minutes after signing up for the program or event, we ask that you please check your spam/junk folder.

What if I do not receive my confirmation email?

Search for an email from The Cici & Hyatt Brown Museum of Art, Science & History (formerly the Museum of Arts & Sciences). It might be in a spam or junk folder.